Master Franchise Insight

Martin Ellingham, senior product manager at Aptean, explains how a centuries-old Japanese custom can transform a company’s customer experience

You’ll find a lot of U.S. franchises located in Canada. But how ready are Canadian franchises to expand internationally?

“Some people think that there is a monopoly on success, but there isn’t. If you work hard, you can be successful,” says Gary

A common mistake, especially for emerging franchisors, is to choose the wrong franchisee. Here are four steps to take to prevent that happening

David Barr, first chairman of the International Franchise Association on operating as a franchisor, franchisee and a supplier within the franchise industry

As global demand for quick service chicken restaurants continues to increase, Mary Brown’s is looking to capitalize on international opportunities

Competition can be rife in countries with long-established traditions in franchising, so it may be worthwhile looking at some less obvious locations

Effective mentoring of new franchisees is an essential factor in the success of any new location. Here’s how market leader Subway does it