InXpress, the winner of Global Franchise’s 2021 White Collar and overall Champion awards – is a global express logistics business with over 400 franchisees, providing consultative services and innovative software to SMEs.
Founded in 1999 and with annual system revenues in excess of $212m in 2020, the company has a long history in managing successful businesses around the world. This is combined with the facilities and know-how to train and support franchisees in running a sales and business management franchise.
Located in 14 countries, the multi-award-winning business has its headquarters in Salt Lake City, Utah and Manchester, U.K.
InXpress has already established strong and lasting relationships with trusted courier partners around the globe and access to highly competitive rates. This leaves franchisees free to concentrate on building sales, working towards their goals, and creating the lifestyle they want.
Not only this, but InXpress’ online portal, webship+, is built on over 22-years of insight into what customers need. This powerful proprietary software combines an automated shipping platform, a franchisee business management program and a franchise performance tool. This all helps customers of InXpress save hours on their shipping and empowers franchisees with insights into their business performance.
How does the InXpress franchise model work?
InXpress provides the opportunity to build a successful and profitable start-up business with the security of the world’s largest franchisor of global courier services. No experience is necessary, the global courier brand is simply looking for people who are sales-oriented, with an aptitude for business. Its highly acclaimed trainers teach potential franchisees everything the delivery company knows about sales and the shipping industry!
With low-overheads and high-earning potential, InXpress provides a secure foundation to build a successful business. This gives its franchisees a highly flexible business, helping them achieve their lifestyle goals.
InXpress provides a fully-integrated system, training and ongoing support. Franchisees can build their business however they want. The only equipment needed is, a laptop and a mobile phone, meaning franchisees really can work from anywhere – as long as they can access WiFi! Potential franchisees can start out alone, and progress to premises and a workforce when they’re ready. They also have the option of going “all-out” straight away, in a new office, with a newly-hired team. Their business. Their way.
As InXpress has already established strong and lasting relationships with trusted courier partners, franchisees don’t need to. The business owner can concentrate on building sales, and work towards their goals. Carriers pick up, transport and deliver the pre-booked consignments. All franchisees need to do is deliver the V.I.P. customer service, and ensure their shipments are safely delivered, on time.
The customer saves money. Franchisees profit from every shipment and are free to create the lifestyle they want with their profitable business.
What kind of franchisee is InXpress looking for?
There are several key attributes of an InXpress franchisee:
Does the potential franchisee have the drive and ambition to make it work and a passion for selling? There are no guarantees in life, or in business, but the drive to succeed MUST come from within.
The role of a franchisee is a very hands-on position. They will be required to work in a fast-paced, dynamic business. The role will be all-encompassing, from sales to financials and everything in between, but they must also be 100 per cent committed to hitting their daily sales activities.
Outstanding customer service skills
Without the clients, we have nothing. It is vital to a franchisee’s business and the brand that it gives, gives and GIVES to its clients. InXpress prides itself on giving outstanding service and top-class customer service to our clients and to the community.
Leadership and business experience
Building a solid team is imperative to any business, especially those in the service industry. Together, the franchisor and franchisee can get a clear picture of their natural talents and strengths, as well as providing support in the areas that a franchisee may find challenging. Armed with the brand’s support, potential franchisees can and will be a great business leader.
Don’t have industry experience? While it’s advantageous, it’s not imperative. The brand provides hands-on training to give franchisees the skills they need, but the brand needs potential franchisees to have a head for business and an understanding of their responsibilities as a franchisee and business leader.
What kind of support does InXpress offer to its franchisees?
Innovative and constantly evolving, InXpress delivers comprehensive training designed to put franchisees ahead of the competition. Benefit from its two-week business training, which covers:
- Customer service
- Utilising our software
- Effective sales management
- Motivation skills
- Product and industry knowledge
- Managing time, territory and customers.
The brand trains its franchisees in all aspects of their new business, so they can confidently hit the ground running from day one. Sales are a huge part of the business. InXpress gives franchisees knowledge and best practice for speaking with new customers. Successfully start selling services, and there’s no limit to what franchisees can achieve.
Support as franchisees find and grow their loyal customer-list. InXpress trains and supports its franchisees with everything from handling invoicing, accounting and collection of money. The brand even has a dedicated credit control team to support franchisees with this!
And what’s more, franchisees access everything they need, when they need it, throughout their franchise lifetime:
- InXpress’ online university
- The network of established franchisees
- Head office support team, including regular visits
Training doesn’t stop with franchisees. The brand knows that franchisees’ success depends on how well their team sells their services. When franchisees employ staff, InXpress provides a framework for franchisees to train and retain the best people for their business.
What areas is InXpress targeting?
InXpress is established in 14 countries across the Americas, Europe, Middle East, Africa and Asia and they have ambitious plans for new growth across all major markets – contact them today to find out about fantastic franchise opportunities in a number of regions.
Why should entrepreneurs go with InXpress?
The niche market is the momentum behind the brand’s success as a top-rated logistics company globally and the leading logistics provider for SMEs. Its franchise owners have the potential for long-term high revenue. In 2019, the top U.S. InXpress franchise earned a gross margin of $966,828.
Its franchise owners generate revenue by earning commissions from selling shipping services from one of the brand’s contracted carriers to their customers. This in turn creates residual income streams as the customer continually ships.
As reported in the 2019 FDD, the top 20 per cent of U.S. InXpress franchisees, open at least two years, generated revenues ranging from $1,172,587 to $4,060,083, with an average gross margin of $626,479 as reported by 14 locations in operation at the end of 2019. All franchisees open at least two years generated average total revenues of $831,222 with an average gross margin of $234,344 as reported by 70 locations.
DISCLAIMER: More details about Item 19 revenues are included in the brand’s Franchise Disclosure Document, which you will receive as part of the franchise evaluation process. Please check with your local franchise development team for information about the country you are interested in buying a franchise in.
How in demand is InXpress’ services?
One of the biggest impacts on the logistics industry during the pandemic, was the boom in e-commerce. Even though this was not a surprise – after all online ordering and shopping has been growing for many years – the sudden, huge surge in this area was a logistical challenge for many companies, who struggled to move their businesses online.
By using the very latest in digital solutions, InXpress’s franchisees were uniquely positioned to take advantage of this huge shift in the market. The systems were already in place and ready to roll, based on over 22 years of experience in tech-enabled shipping logistics.
Meanwhile, the brand’s reputation for excellent service, and long-standing relationships with world-class shipping partners, meant that they could negotiate greater carrying capacity with both current and new providers.
All of this meant that its franchisees were able to help their customers to adapt to the changing marketplace, by continuing to offer optimal shipping solutions. The result was another record-breaking year for the network. InXpress is not only uniquely positioned to service the online market. Businesses across more than 1,000 industries – from manufacturers to fine art dealers, and everything in between – are customers of InXpress. In fact, in 2020 a parcel was sent through InXpress every six seconds!
Financial information and terms and conditions
There are variances between countries so prospective candidates need to check with their local franchise development team.
InXpress was featured in our European powerlist, read more here
*The investment and fees vary across countries. Figures shown are for the U.S.