SYNERGY Home Care has announced the appointment of Louwana Ball as its new vice president of operations. She will join the brand’s senior management team and report directly to CEO, Charlie Young.
“I’m looking forward to enhancing and streamlining our business processes to create an agile operations model that can drive long-term franchise profitability and value,” said Ball.
“The ability to create pull-through from headquarters to home will be vital in helping our franchisees connect with clients in their community and help them live their best lives. This is not only an exciting business opportunity, but an incredibly fulfilling way to leverage my experience in a meaningful way.”
Ball brings over 15 years of experience to her new role, and was previously the assistant vice president of operations for Regis Corporation, and worked with hair care brands such as Supercuts, Smart Style and Roosters. While managing a team that supported over 6,000 franchise units, she was able to increase the implementation of new programs and the adoption of new technologies.
Ball joins the brand at a significant time when the home care industry needs to keep up with its growing demand. The American Association of Retired Persons (AARP) is predicting a 30.4 per cent increase in the 65-plus population by 2030 to 73 million. 90 per cent of this group want to ‘ age in place’
“Over the last two years, we have expanded rapidly in response to both a growing need for home care services as well as an increased desire for compassionate entrepreneurs to join our system and make a difference in their communities. With this unprecedented growth, it is incumbent on us to continue to expand our infrastructure and capabilities so that we can provide enhanced service to our franchise partners,” said Charlie Young, CEO of SYNERGY HomeCare.
“Louwana’s proven success in delivering highly effective ways to bolster franchisee business development at a local level will figure prominently in her new role in advancing the organization’s industry-leading growth.”