Restoration1: the other emergency service | Global Franchise
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Friday 1st July, 2022

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Restoration1: the other emergency service

Case Study

Restoration1: the other emergency service

Restoration1’s CEO, Gary Findley, talks restoration franchises and why this one has become a national leader

Restoration 1® is a recognized national leader in the emergency restoration industry for mold, water, fire and smoke damage, handling jobs of all sizes across the nation for residential and commercial properties. We have been a trusted name in home remodeling and restoration since 2008, and started in Pompano Beach, Florida. In 2016, I was offered and accepted the position as president and moved the company headquarters to Waco, TX. Restoration 1® continues to expand its footprint and has anchored itself as the fastest-growing and most-trusted emergency mitigation and restoration franchise in North America. Since taking the helm at Restoration 1 in January of 2016, my focus has primarily been on developing a strategic direction for the company and its network of franchisees. With my vision, integrity, and passion the company added over 75 locations in 2016, exceeding my target of 100 locations by end of the year.

Restoration 1® was recently ranked in Entrepreneur Magazine’s Franchise 500®, the world’s first, best and most comprehensive franchise ranking. Recognized by entrepreneurs and franchisors as a top competitive tool of measurement, the Franchise 500® placed Restoration 1® from #383 in 2016 to #96 this year for our exceptional performance in areas including financial strength and stability, growth rate, and brand power.

Having been in franchising for over 25 years, representing over a dozen brands, I look for these five major factors in purchasing a franchise:

* Low investment

* Low overhead

* High margins

* No brick and mortar

* Recession resistant

Over my many years of franchising and numerous opportunities of helping people choose a business, these are key elements I would look for in a business today and which have been instrumental in my personal decision making. Not every good idea makes a good franchise and not every franchise is a good idea. Three things make a great franchise system: your support, your staff, and the success of your franchisees. If franchisees aren’t happy, nobody’s happy!

Our ideal franchisee is a driven, service focused, passionate entrepreneur, and professional looking to own their own business, military or civil service workers. We have many people coming out of corporate America with little or no experience in the industry who have been very successful following our proven business model.

We equip our franchisees with a 12-day training program that fully prepares them to offer their services as soon as they return home. In addition, continued education is offered throughout the year. We also provide superior support from the home team and a designated experienced field consultant to meet with them weekly to analyze and strategize for the growth of their individual Restoration 1 franchise. Our ethics, professionalism, quality, and availability are carried out at each of our franchise locations. Our team is committed to giving franchisees the support system they need to succeed in these same areas. Restoration 1 franchisees can reach full potential with our superior training, technical support, and in-territory support. We offer old-fashioned service in a high-tech environment.

The main way in which we differ from our competition is that we represent the individual home or business owner. We work directly with the home owner’s insurance company or adjuster to keep it as simple as possible. We help our customers throughout the process, causing the least amount of disruption in their life. We treat the home or business as if it were our own. Customers always come first. We offer a free full inspection and evaluation. While not all inspections or evaluations will result in jobs, we can give the client free advice on the best way to handle their specific situation. At Restoration 1® we put people before profit.

In addition, regardless of how extensive the damage is, Restoration 1® has the equipment and the techniques to repair and restore the property. Customers are amazed at how quickly and thoroughly we work to get their properties back to their pre-damaged state. We only use high-quality materials and operate above code requirements so that our customers can relax, knowing that their properties are receiving the best restoration services available. We even offer 24/7 emergency services! Addressing the issues early on can make a big difference to the extent of the damage.

Starting 2017 we will be adding to our services: content cleaning, reconstruction, and a national catastrophe team, which already began operating this year. We will be adding new operating software for our franchisees to assist them in becoming more profitable. In addition to these things we will continue to add to our staff industry experts with years in this industry and who will add to our core team.

The restoration business is an estimated $60 billion a year industry, providing emergency restoration industry for mold, water, fire, and smoke damage. We all know disasters don’t wait for a convenient moment to strike, but we want to have a Restoration 1® business available when they do. Our goal is to find a master franchisor to bring this exciting profitable concept to the U.K this year and to have a total of 500 locations in North America over the next four years. For more information about Restoration 1®, please visit

At a glance

Name of Franchise: Restoration 1
Established: 2008, leadership change in 2016 – added over 75 locations
Number of franchised outlets: 105
Location of units: across the U.S.
Investment range: $77,950-$175,100
Minimum required capital: 50,000
Contact: Gary Findley,

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