BrightStar Care names Andrew Ray as COO | Global Franchise
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BrightStar Care names Andrew Ray as COO


BrightStar Care names Andrew Ray as COO

He assumed the position of chief operating officer of BrightStar Care on 17 October

After successfully operating two of his own BrightStar Care agencies in Mesa and Gilbert, Arizona, Andrew Ray has taken the next step in his career by entering the brand’s C-suite.

“I am truly honored to be stepping into the role of chief operating officer of BrightStar Care,” said Andrew. “For the past three years, I’ve led my agencies in Arizona with resiliency and passion. However, I’m now ready to take on the next phase of my career at BrightStar Care. I’ve witnessed firsthand the tremendous evolution of this company and am excited to help accelerate the trajectory of where the brand is heading.”

As COO, Andrew will have direct oversight of BrightStar Care’s enterprise revenues, unit growth, enterprise EBITDA and franchisee profitability to drive the company forward. He will also support operations by leading the brand’s field support coaches who provide resources to the network of franchisees. Leveraging key learnings from the BrightStar Owned program, he will also help scale networkwide operational efficiencies for the brand.

As part of this transition, Andrew’s two Arizona agencies will be acquired by the BrightStar Owned organization as he moves into his new role.

“As we celebrate 20 years of BrightStar Care, we’re thrilled to name Andy as chief operating officer. Andy came to BrightStar Care three years ago with more than 30 years of professional experience in the healthcare industry. He quickly grew his agencies to become top-performing locations,” said Shelly Sun, CEO and founder of BrightStar Care. “As he transitions into the role of COO, he will offer our team invaluable insights that can only come from someone who has walked in a franchisee’s shoes.”

Under his leadership over the last three years, BrightStar Care Mesa and Gilbert have become the provider of choice for thousands of families across the community. In March 2022, Andrew was also named Franchisee of the Year by the International Franchise Association for exemplifying excellence in the community for his agency’s outstanding work in providing a higher standard of care to the veteran community in Arizona.

Before joining BrightStar Care, Andrew spent many years in president- and CEO-level roles within the medical technology and life science industry, leading companies ranging in size from $50m to more than $2bn in sustained revenue. In each of these roles, he brought a relentless pursuit of profitable growth while developing world-class operating teams.

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