The cleaning franchise has taken precautionary measures amidst COVID-19.
Molly Maid, the Neighborly-owned residential cleaning franchise with more than 490 locations operating across the U.S., has introduced a system-wide initiative to create a safer and more social-distanced experience for both customers and cleaning professionals.
This initiative includes digital scheduling and estimation programs, which will allow staff to decrease physical interaction typically needed before a service can be carried out.
Coupled with the already extensive consideration the brand is giving with regard to COVID-19 – including pre-visit questions to gauge what kind of PPE professionals need when entering a client’s home – these measures result in a much safer experience for all involved.
“We are always looking for ways to enhance our processes and provide our homeowners with the best customer service possible,” said Molly Maid president, Mary Kay Liston. “Contactless services and digital options were the natural next step to complement our dedication to those we serve. These initiatives give customers the opportunity to streamline the process in a thoughtful and convenient way.”
Molly Maid cleans more than 1.7 million homes annually, and all equipment that cannot be laundered is wiped down between each home visit with sanitized cloths, to prevent cross-contamination between properties.