Checkers & Rally’s team up with Pronto to launch A.I. voice assistant at drive-thrus | Global Franchise
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Sunday 5th February, 2023

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Checkers & Rally’s team up with Pronto to launch A.I. voice assistant at drive-thrus


Checkers & Rally’s team up with Pronto to launch A.I. voice assistant at drive-thrus

The leading fast-casual has broken new ground with its voice-assisted drive thrus at corporate owned locations

Checkers & Rally’s has partnered up with Presto, a leading restaurant hospitality technology company, to serve as the exclusive providers of automated voice ordering services at the brand’s corporate-owned stores. The QSR brand began rolling the technology out from January 10 onwards. 

Presto’s suite of solutions are designed to help restaurants cope with the labor shortage, maximize the efficiency of staff on-site, improve upselling and accuracy of orders. The Presto systems are planned to be deployed in all Checkers & Rally’s corporate-owned stores across the U.S. in 2022. 

The brand conducted a careful trial of Presto’s technology in 2021 over a four month period. During this period, the voice control technology delivered more accurate orders, higher automation and 98 per cent of orders were completely with little to no staff intervention. The system was also able to cope with infrequently ordered menu items and a variety of accents. 

“Checkers & Rally’s is the pioneer of the double drive-thru restaurant model, so our decision to again lead the industry with the largest rollout of an A.I.-based voice assistant solution should be no surprise,” said Frances Allen, president and chief executive officer at Checkers & Rally’s.  

“We are excited about this new era in partnership with Presto, a leader in the restaurant hospitality technology field. As a company, we embrace technology that will help our team members maximize time and efficiency while making their jobs easier and more enjoyable, creating a better experience for them as well as our guests.” 

The brand hopes that the successful roll-out of the voice assisted A.I. technology will lead to staff spending more time in parts of the business that rely on humans. 

“We’re excited to be selected by Checkers & Rally’s as their exclusive drive-thru automated speech recognition partner for all their corporate-owned locations,” said Rajat Suri, founder and CEO of Presto.  

“Checkers & Rally’s desire to take the industry forward through disruptive innovation is inspiring, and Presto is fully committed to supporting this bold vision.” 

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